If you have accidentally ordered the wrong product, please send an e-mail to support@plakos.de

Please provide the following information in the e-mail:

• Your order number
• The product actually ordered
• The product you intended to order

As a rule, our customer service team can easily swap the content for you so that you get the training material that is right for you and can get started perfectly!

Most of our products are purely online products. Accordingly, no package will be sent to you by mail. Therefore, please pay attention to whether you have ordered a complete package including a paperback or a purely online test trainer. After completing your purchase, you will receive an e-mail with access data. Occasionally, this e-mail may end up in your spam folder.

For paperbacks, the delivery time with DHL is currently between 2-7 days.

An upgrade is easy to do. If you would like an upgrade, please send us an e-mail at support@plakos.de

Please let us know the following information:

• Your name
• Your purchased product
• The package you would like to upgrade to
• Your order number

All payment methods offered by us are completely secure. The technology we use encrypts all of your personal data as well as payment information, name, and address. This data cannot be read by unauthorized persons during transmission over the Internet.

In principle, the following payment methods are available to you:

• Payment by credit card (we accept Visa, Mastercard, Maestro, American Express, and UnionPay)
• Payment by PayPal
• Payment by Apple Pay, Google Pay, or Shop Pay
• Payment by Klarna

However, Plakos GmbH reserves the right to accept only certain payment methods in individual cases.

We offer a 30-day money-back guarantee. This means if you are not satisfied with our product for any reason, you can send us an e-mail with your cancellation request (see "Cancel order" section) within the first 30 days after the purchase is completed. You will receive a full refund of the purchase price.

When you have decided to purchase a Plakos online test trainer, you only need to pay and log in with your access data (which you will receive by e-mail). You do not enter into any obligations! With your one-time payment, you can access your training content indefinitely – without any subscription or hidden costs!

Funding for our online courses and state-approved training programs (ZFU) is possible through

• Education vouchers (please discuss this directly with your career counselor)
• Student Bafög (federal student financial aid)
• BFD (Career Development Service of the German Armed Forces)

In addition, the costs for courses and training programs can be claimed as professional expenses in your tax return.

The online test trainers are purely online products. After completing your purchase, you will receive an e-mail with your access data and can start your preparation immediately. As a rule, the e-mail with the access data is sent immediately, but no later than 20-30 minutes after the purchase is completed. For paperbacks, the delivery time with DHL is currently between 2-7 days.

Have you not received an e-mail with your access data in your inbox or your spam folder? We are sorry to hear that!

You can easily reset your password using the following link and generate new access data:

https://plakos-akademie.de/mein-konto/lost-password/

You will then receive an e-mail with a link to set a new password. Please note: please also check your spam folder! You can also use this function if you have completed the order but have not received access data. Please enter the e-mail address you provided when ordering in the "forgot password" function.

That didn't work and you haven't received an e-mail in your spam folder either? Then please contact us by e-mail at support@plakos.de and provide us with the following information:

• Name
• Order number (if available)
• E-mail address (the one provided during the order)
• Purchased product

We will then immediately send you new access data.

In our video tutorial for the member area, you will find all relevant information about your account, the course system, and general information about the Plakos Academy.

You can easily reset your password using the following link and generate new access data:

https://plakos-akademie.de/mein-konto/lost-password/

You will then receive an e-mail with a link to set a new password. Please also check your spam folder!

If you no longer wish to receive e-mails from our newsletter, you can simply unsubscribe. To do this, click on "unsubscribe" at the end of the e-mail.

To submit a request to delete your personal data, please fill out the following form: https://plakos-akademie.de/personendaten-loeschen/.

During our support hours from Mon.–Fri. (8 a.m.–4 p.m.), you will receive a response within 24 hours. Inquiries received over the weekend or on public holidays will, of course, be processed in due time.

You can reach us via e-mail at support@plakos.de

Would you like to cancel your order? That's a pity! The fastest way is via our cancellation form:

👉 https://plakos-akademie.de/widerrufsformular/

Simply fill in the mandatory details (product name, order date, order number from the confirmation e-mail, reason for cancellation, as well as your name and address) and send it directly. We will then process your cancellation as quickly as possible.

As a rule, you will find all available information about the respective product in the product description. You can also find an overview of all our products at https://plakos-akademie.de/ (simply scroll down a bit, and you will arrive at the overview of all professions/aptitude test trainers). On the respective page, you will find detailed information about the aptitude test and the online test trainer again.

If you still need further information beyond that, please contact our customer service by e-mail at support@plakos.de.

Our police packages are also very suitable for Austrian applicants, as the differences in the selection procedure are only marginal. Furthermore, we have implemented a new update that contains even more specific content for Austrian applicants. In addition, we have adopted and adapted the changes to the entrance test for the Austrian police in our portal.

All updates are made available to all our existing customers free of charge.

Further information about our apps can be found here.

Our test platform works with all common operating systems such as Windows, Mac, and Linux, but you can also practice online for your aptitude test with our complete package on your smartphone or tablet using Android or Apple's iOS.